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Terms & Conditions
The following conditions sets out the term of the contract between zak umzug and its Partners (further referred to as We or Us), and the Customer (further referred to as You). It additionally explains your rights, obligations and responsibilities as a customer. Any mention of ‘’Goods’’ refers to the items being removed and/or transported.

1. Price Quotation

Although we quote a fixed price or amount per hour, we reserve the right to amend it or make additional charges, if any of the following items have not been taken into account when preparing the quotation:

1.1.1. If due to any circumstances outside our control the work is not carried out or completed within two months of the quotation date.

1.1.2.We are requested to supply any additional services after the price quote has been made.

1.1.3. You fail to send us accurate details and list of items (e.g., dimensions, weight, etc).

1.1.4. We need to collect or deliver goods above the declared floor or to/from different rooms, without prior notice.

1.1.5. By neglecting your responsibilities in Clauses 4.1, 4.3, 4.5, 4.7, 4.9, 4.11.

1.1.6. Access to the collection or delivery point is inadequate, or the approach is unsuitable for our vehicles, or if there are stairs between the parking and main building door.

1.1.7. If single items weigh over 80 kg, narrow corridor, narrow or spiral staircase, higher ceilings (Altbau), if the distance between staircase/elevator and parking place is more than 15 meters, and if the distance between the apartment and staircases/ elevator is more than seven meters.

1.1.8. If there is a fuel shortage or fuel prices rise up above the average. (applicable for national and international moves, not local moves).

1.2. Hourly Rate

Here are some disclaimers to clarify and for you to better understand how our hourly rate works:

1.2.1. The Time starts when we arrive at the pickup address, and ends when we receive our payment immediately after the work is completed.

1.2.2. The minimum booking time is one hour for one mover, two hours for two movers, and three hours for three movers. After the aforementioned minimum of hours has been reached, we count additional time in 1-hour increments.

1.2.3. The payment of any parking or other fees or any extra charges incurred and paid in order to carry out the services are the responsibility of the customer. This includes, parking fees, parking tickets, and any other fees incurred during the execution of our services.

1.2.4. The booked hours or the estimated number of hours are to be paid as the minimum. (Also, if we finish earlier).

2. Work excluded from our quotation

Unless previously agreed upon in writing, we will not do:

2.1. The disconnection or reconnection of appliances.

2.2. The removal or re-laying of fitted floor or wall coverings.

2.3. The dismantling or assembly of unit-furniture (flat-pack), fittings or fitments.

2.4. The moving or transportation of any items, which our working professionals reasonably judge as unable to move safely.

2.5. The Clearing driveways or other access areas (at either collection or delivery address) from snow or ice or any other materials.

3. Excluded Property

The following items are specifically excluded from this contract and will not be moved/transported or insured:

3.1. Jewellery, watches, trinkets, precious stones, money, deeds, securities, works of art, antic furniture or all kind of valuable goods.

3.2. Potentially dangerous, damaging or any kind of explosive items.

3.3. Goods likely to encourage vermin or other pests or to cause infection.

3.4. Refrigerated or frozen food or drinks.

3.5. Any animals and their cages or tanks, pets, plants.

3.6. Furs, perfumery, wines, spirits, tobacco, cigars, cigarettes, foodstuffs or perishable goods.

3.7. Chemicals and any illegal items.

3.8. Items excluded under German and/or international law.

4. Data Privacy

4.1. We use the data provided by you to fulfil and process the order. The data is passed on to vicarious co-workers and partners, insofar as they are used to fulfil the order. Once the order has been processed in full and payment has been made in full, the data will be blocked for further use and after the tax and commercial regulations have expired.

5. Customer’s responsibility

It is your sole responsibility as customer to:

5.1. Obtain, at your expense, all documents necessary for the removal to be completed.

5.2. Be present yourself or appoint a representative at the departure and destination points to ensure that nothing is moved or left in error.

5.3. Pay for any parking fines or meter suspension charges incurred by us in carrying out the work unless otherwise agreed in writing.

5.4. Adequately prepare and stabilise all appliances and sensitive devices prior to their removal(we take no liability for internal damage during transport of all kind of electronics).

5.5. Secure the closest parking place for our truck to carry the move.

5.6. Ensure that the Goods or items you have packed are packed properly and professionally, please note: items that are packed by yourself or left unpacked are not covered under our insurance incl. water leaks, dust etc.

5.7. Make sure the weight of all boxes/luggage does not exceed 20 kilograms each otherwise, extra charges may apply for heavy items.

5.8. Inform us in advance if the boxes exceeds the volume of 80L each.

5.9. When booking only one mover, it is obligatory to help and assist in carrying and moving any item that requires two people or more.

5.10. Ensure no dusty, dirty or smelly items are being transported, otherwise, a professional cleaning fee may apply.

5.11. If required, you must request in advance to have a German speaker mover or a minimum of one German speaker in a team.

5.12. Inform us in advance if your goods exceed the weight limit of 1.000 kilogram when moving with 20m3 truck (we are not obliged to verify the weight).

5.13. Send us an inventory by latest 48h before the move. (Obligatory for National and international removals)

6. Postponements/Cancellations/Withdrawals right

If you postpone or cancel this contract, we reserve the right to charge according to how much notice you provide prior to the agreed removal
date:

6.1. More than 15 days before start date of removal: 33% of the removal charge.

6.2. Seven to 15 days before the removal was due to start: 50% of the removal charge.

6.3. Less than seven days before the removal was due to start: up to 100% of the removal charge.

6.4. If we book ferry tickets, accommodation, contractors or any other services for making the removal, you will be responsible for the charges according to their respective conditions.

6.5. The moving is a service within the meaning of section 312 g (2) sentence 1 nr. 9 BGB. There is therefore no statutory right of withdrawal according to section 355 of the German civil code (BGB).

6.6. For national and international shared loads ( Flex date ) moves, we remain the rights to postpone or cancel the date if one of the customers from the route cancelled on us.

7. Payments

7.1. Please note that payments are due immediately after the job, paid by cash or instant money transfer by bank.

7.2. Normal bank transfers must be completed and received in advance before the job.

7.3. We remain the right to demand upfront payment before unloading your goods from the truck.

7.4. If you fail to pay, we remain the right to store your goods on additional charges until the full amount is paid, unless otherwise agreed in written for late or instalment payment.

7.5. A down payment of 33% for local moves and 50% for national and international moves is required, unless otherwise clarified in writing between both parties before date of removal.

7.6. Any fines we might receive due to failing your responsibilities (clause 4.) are paid by you.

7.7. Any transaction fees, if required, are paid by You.

7.8. Please note that we only send the proof of payment/invoice per email, which might take up to 48 hours after the payment to be completed.

7.9. Tips are not included in the invoice.

8. Our Liability

8.1. If we cause loss or damage to premises or property other than goods for removal as a result of our negligence or breach of contract, our liability shall be limited to reconciling the damaged area/item only or replace it with an item in similar condition.

8.2. If We cause damage as a result of moving goods under Your express instruction, against our advice, and where moving the goods in the manner instructed is likely to cause damage, we shall not be liable.

8.3. The amount of damage for loss or damage to the removal goods is legally limited to an amount of 620€ per cubic meter of cargo space in accordance with Section 451 ff. Only the current value of the transported goods that is valued, not the new value.

8.4. We will only accept liability for loss or damaged items for the work that’s done by us only (we carry no responsibility for any other parties involved in the transaction). Damage done by our partners apply to their insurance, and not ours.

8.5. When moving larger and bulky items, we are not liable for any damages that may occur during the move.

8.6. We are not liable nor insured for any glass damage for glass that is not packed by manufacturer or professional packers.

9. Time Limit for Claims

9.1. For external and recognisable damage and loss of goods, we must be notified immediately in writing at the time the goods are handed to you.

9.2. For internal damage and loss of goods, we must be notified in writing (Email, Facebook or Whatsapp) within 48h from receiving your goods.

10. Appointments and Arrival time

10.1. Although we have very high score of punctuality, we will not accept liability for delays up to 3 hours.

10.2. We have the right to postpone the appointment if we face bad weather or unexpected vehicle problems or if an employee is injured or sick prior to the job.

10.3. When booking our movers, they are scheduled to work alone unless otherwise agreed in writing.

10.4. If we do not receive full details of your move or you book a certain number of hours, we cannot guarantee the successful completion of the job.

10.5. zak umzug can commission another freight forwarder, moving company or subcontractor to carry out the move. In addition, zak umzug has the right to use other companies to provide additional services booked by the customer.

10.6. Our Work hours are between 06:00-22:00, any work time between 22:00-06:00 will be billed up to 50% more than the normal price unless otherwise agreed in written.

11. Force Majeure

11.1. We are in general not responsible for any situation caused by force majeure as well as external circumstances and situations that is no fault of us. In the case of a certain special circumstance that delays your Appointment we reserve the right to postpone your appointment or to plead the force majeure. Such a situation does not entitle the customer to a compensation nor the right to cancel the contract.

12. Governing Law

12.1. This contract is valid internationally. The law of federal republic of Germany applies. Both parties agree that the jurisdiction responsible or claims on this agreement is Amtsgericht Lichtenberg, Berlin, Germany.